Troubleshooting Reconnect Community

Use this article to find troubleshooting tips for various features within the Reconnect Community app.

App Installation

If your participant is struggling to install the Reconnect Community app, check out these resources:

Android

If Play Store won’t open, load, or download apps: https://support.google.com/googleplay/answer/7513003?hl=en

iPhone

If the App Store won’t open, load, or download apps: https://support.apple.com/en-us/HT201400v

General App Troubleshooting

There are a number of steps that can help in a wide variety of situations. These are good things to try, regardless of what the issue is:

  1. Update the app
    1. On an iPhone, long press on the App Store and select Updates. This will bring you to a screen that will tell you if any of the applications on your phone need to be updated.
    2. On an Android, open the Play Store and tap on the hamburger button on the top left of the screen, then tap My apps & games. This will bring you to a screen that will tell you if any of the applications on your phone need to be updated.
  2. Reinstall Reconnect Community
  3. Confirm there is an Internet connection by loading a webpage on the device
  4. Close the Reconnect Community app and then re-open it
  5. Restart the phone

Notification Troubleshooting

If your client is experiencing issues with app notifications, check out these resources:

Location Troubleshooting

If your client is experiencing issues with their location, check out these resources: